Ordering Information

PAYMENT

Our shopping cart offers several payment options, including PayPal and Apple Payments.

Payments are processed securely through our merchant service; we do not receive or store your credit card information.

We regret that we are unable to offer any type of in-house credit terms.  We must receive your payment before shipping your order.

RETURNS POLICY

If you are not satisified with your purchase, have received the wrong item(s), or the item(s) arrives damaged, we will gladly exchange the item or provide a refund (less S&H) provided the item(s) is returned to us unopened and unused within 30 days of purchase. Brett Holiday cards may be subject to a 15% re-stocking fee.

 

Shipping Information

GENERAL SHIPPING INFO

Orders usually ship within 1 to 3 business days, slightly longer in the event of weekday holidays.

 

Shipping Options

  • USPS First Class
  • USPS Priority Mail
  • UPS Ground

If expedited shipping is required, please contact us.

 

Privacy Policy & GDPR

The General Data Protection Regulation (GDPR) is a new EU rule for the European Economic Area (EEA) effective on May 25, 2018. The goal of this regulation is to give people ownership of their data, increasing understanding of what information customers are giving to businesses and how its used, and providing them the option to request it be updated and/or deleted. While this is a European law, those outside the EU who may receive information from those in the EEA need to be compliant with data acquired from customers who live within the EEA. We are applying this to our overall privacy policy, because we are committed to protecting our customers privacy to the extent we can.

WHAT WE COLLECT AND HOW WE USE IT

In order to facilitate fulfilment of orders, we collect customer's names, mailing address, phone number, and email address. We do not collect or store credit card details - we use Stripe to process credit card payments and their privacy policy can be viewed here. PayPal payments are subject to their privacy policy, found here.

Information collected by us in the course of conducting business is used for fulfilment of orders and any contact with you required to facilitate order fulfilment. We do not sell, rent, or otherwise share information we collect from you except as needed to complete your order (eg: we will pass your shipping details on to shipping fulfilment companies -currently USPS and UPS in order to get  your order to you).

 

FAQ

A

Brett Cards are usually available for pre-sale in late May. Members of our email list, Brett Club, receive discount codes for early-bird orders at that time. Early-bird orders ship as soon as stock arrives in Autumn.

Brett Cards are usually in stock by October.

Q

When are Brett Cards available?

 

A

No, we are an online presence only.

Q

Do you have a physical store?

 

A

Unfortunately, we are not able to personalize orders at this time, but it's worth a try to contact a local print shop to see if they can help.

Q

Can I have my order personalized?

 

A

Yes! We are happy to ship to another address within the continental US. Just let us know where to ship your order. You can input the shipping address at checkout, or contact us before your order ships with the new address information.

Q

I am going to be traveling to another location when my order is meant to ship, and would like my order sent there instead of my home address. I this possible?

 

A

We're very sorry if you miss us - we are a 2-person operation with only 1 of us manning the office, and running business errands. It is hard to say exactly what time we are available, as it varies from day to day. But, please leave a message and we will ring you back as soon as we can.

Q

I tried to call, but keep getting the answering machine - is there a specific time to call when I can actually speak to someone?

 

Contact

For additional inquiries or comments, please contact us through this form, or by ringing us on (336) 790-6887.

 
Name *
Name